How to Complain (Freedom of Information)

If you are dissatisfied with any aspect of the reply to your request for information or the way it was handled, you have the right to complain. Before doing so, you might like to consider whether less formal action might provide the remedy you seek. For example, if you require clarification of some aspect of the information you received, the person who dealt with your request will probably be best able to help you. However, if you decide that you do wish to complain there are two stages to this process:

• The Chief Information Officer (CIO) - Head of Corporate Information will conduct an independent internal review of the way your request was answered. You can contact the Head of Corporate Information by writing to the Head of Corporate Information, 6^th Floor, MOD, Main Building, Whitehall, SW1A 2HB
  

• If you remain dissatisfied following an internal review, you may take your complaint to the Information Commissioner under the provisions of Section 50 of the Freedom of Information Act. Please note that the Information Commissioner will not investigate your case until the MOD internal review process has been completed. Further details of the role and powers of the Information Commissioner can be found on the Commissioner’s website.

• For a full description of the official appeals procedure please go to the document 'MOD FOI and EIR Complaints and Appeals Procedure'

Publication Scheme: Complaints and Feedback

The Publication Scheme is intended to provide information relating to the activities of the MOD and Defence of the UK. We would welcome any comments or suggestions that you may have about how the Publication Scheme could be improved. For example, was there a document you expected to find there but was not listed? If you have any comments or complaints about the Publication Scheme, please contact the CIO-Access Team (link opposite) or write to:

Publication Scheme Manager
CIO-Access Ops2
Zone E, 6^th Floor
Main Building
London SW1A 2HB
United Kingdom